FREQUENTLY ASKED QUESTIONS
LOCATION
What is the nearest International Airport to Grecotel Astir * Egnatia?
“Demokritus” International Airport (AXD) is the name of Alexandroupolis international airport.
How far from Alexandroupolis city center and International Airport is the hotel located?
- To Alexandroupolis city center: 1 km (approx. 10 minutes on foot)
- To Alexandroupolis Airport “Demokritus”: 9 km (approx. 10 minutes by car)
What are my transfer options from the airport to the hotel?
Guests staying in Grecotel Astir * Egnatia can book either a private transfer or taxi.
Reservations department would be pleased to assist. E: [email protected]
Furthermore a public transportation bus stop and a taxi station are available in the airport.
What is the weather like in Alexandroupoli?
Please be advised that Alexandroupoli possesses a Mediterranean climate with warm summers and cooler winters. The temperature fluctuates significantly throughout the year. At the peak of summer, it ventures up to a high of 30.7°C in August while in winter it plunges to a low of 4.0°C. Monthly average rainfall varies, with a substantial decrease in the summer months.
Winter in Alexandroupoli is relatively mild compared to many parts of Greece. Although temperatures hit a low of 3.5°C in January, the average high remains a comfortable 10.1°C in December and 8.1°C in January. There is a marked increase in rainfall, typically peaking in January. Snowfall is occasional but usually negligible.
Autumn weather in Alexandroupoli continues to remain pleasant, creating an atmosphere conducive for outdoor activities. September still retains some lingering summer warmth with an average high of 25.3°C. Rainfall begins to increase during this period.
Summer weather in Alexandroupoli is moderately warm and dry. June features an average high of 27°C, which climbs to a sunny 32°C by August. Rainfall is minimal, making these the driest months of the year.
What are the parking options at the hotel?
Free parking area is available in the hotel premises.
What Time Zone is followed in Corfu, Kerkyra Island?
Greece Time is +2 GMT.
BOOKING & PAYMENT
Will I get the same benefits as mentioned on the website offers, if I book directly with the hotel?
You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with the hotel. To contact the hotel directly, please send an email to: [email protected] or call: +30 25510 38000.
What is the payment and cancellation policy of the hotel?
Pre-payment is required to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.
How do I pay for my reservation?
Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.
What are the payment methods while on the area?
Credit card/Debit Card payment as well as Cash payments are accepted on the area. As for credit cards VISA, American Express, MasterCard, Union Pay, Discover, JCB and Diners club are accepted. For Cash payments, Euros (up to 500€ are accepted)
What’s the Climate Crisis Resilience Fee?
It is a new tax for tourists which replaces the previous hotel tax. The tax amount varies by season and accommodation category. It is applied per day and per room. The hotel collects the tax from the guests.
TRANSPORTATION
How can Alexandroupoli city center be reached?
• On foot it takes about 10 – 15 minutes.
• Α shuttle bus service driving around the city of Alexandroupoli two to three times per hour is available (limited number of seats available, the schedule is based on seasonality) starting opposite the hotel entrance.
• Taxi order is available 24/7 at the reception (waiting time from 4 – 6 minutes)
• With a rental car, available option at the concierge desk
DINING AND MEAL PLANS
Are all the restaurants operational?
Depending on seasonality one of “Aesop’s Myths” restaurant or “Vosporos” restaurant is available.
BREAKFAST
Breakfast is celebrated with colorful, lavish buffets, laden with locally grown seasonal produce.
LUNCH & DINNER
The a la cart menu is a collection of favorites: classic traditional flavors and fresh ingredients are used to serve up contemporary food from the Mediterranean with an international touch. Buffet fir lunch & dinner is available during summer period (mid-June to mid-September).
What are the meal options for Children?
Children below 12 years can dine for free at the Tasty Corner (mid-June to mid-September).
Lunch from 12:30 until 14:00
Restaurants have available Kids Menus. Children aged over 12 years old are considered as adults.
Do you have Baby food meal plan?
0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food.
Is there any dress-code for the Restaurants?
We follow a resort-casual dress code during dinner time at our restaurants.
Swimwear and flip-flops are discouraged at our restaurants.
Can we arrange a Private Dinner?
Create and customize your own dining experience, prepared, and served in a location of your choice. Our chefs will be happy to assist with any special meal requirements.
ACCOMMODATION
What are the Check-In and Check-out Hours?
Check-out: 11 AM
Check-in: 3 PM
What should I have with me upon the check in?
Your ID card or Passport and the credit card you have used to book your reservation.
Is it possible to enter my room prior to check-in?
If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.
May I use the Hotel’s Facilities before my check-in or after my check-out?
All the Hotel’s Facilities are available to Grecotel Astir Egnatia guests to be used by the time you arrive in the hotel.
If I arrive before my check-in time, can I drop my bag somewhere?
Astir * Egnatia provides you a luggage area where you can safely store your luggage and personal belongings.
Is it possible to have a confirmed late check out?
A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the hotel shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.
What is the environmental tax am I obligated to pay it?
An environmental fee, defined as Climate Crisis Resilience Fee, of €10,00 per room per night in Astir Alexandroupolis & €7,00 per room per night in Egnatia Grand is applicable by law, payable by the guest directly at the hotel upon check out.
Is it possible to accommodate 2 Children in a Astir Executive Guestroom with private pool?
We can accommodate 1 child and 1 infant in addition to 2 Adults but we cannot accommodate 2 children in addition to 2 adults in a Astri Executive with Private pool.
We can provide 1 x extra bed, 1 x Baby cot and 1 x double bed if twin beds are prior requested or 1 x double bed and 1 x Baby cot.
Children aged over 12 years old are considered as adults.
How much do you charge for an extra child in a room?
Children who are 12 years old and below will be able to stay on complimentary basis. Children aged over 12 years old are considered as adults.
What is the size of the extra bed?
All our extra beds are 1,85 cm in length and 75 cm in width and can accommodate an extra person should the room occupancy allows to be accommodated.
Is it possible to arrange 2 rooms next to each other?
If the booking is made in advance, we can certainly arrange two or more rooms next to each to other or the closest as possible according to the type and availability.
Can you confirm a certain room number or location?
A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.
How far are the rooms in both hotels from the beach?
Rooms are located a few steps away from the main beach.
Can there be twin beds in the Egnatia Deluxe guestrooms Veranda or private Balcony?
No, all the beds of the Egnatia Deluxe Guestrooms are king size.
What’s the difference between Astir Maisonette & the Astιr Familly Maisonette?
The Family Maisonette consists of 2 bedrooms. One of them is located on the rooms main floor and the master bedroom on the loft which is accessible by internal stairs. In the Astir Maisonette, the floor bedroom is replaced by a living room with 2 corner sofas the master bedroom remains at the same place.
Does the hotel provide Iron & Ironing board in the room?
Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.
Ironing Service is also available with an extra charge.
Is there a safety deposit box in the room?
All room types offer a safety deposit box.
What plug adapter do I need to bring with?
The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected, the standard voltage is 220 V.
Is there an exchange office at the reception desk?
No, you may exchange cash notes at the city center in Euros.
Is there an ATM machine in the hotel premises?
No. The closest one is in 400meters.
Is the hotel accessible to Mobility Impaired Guests?
All departments are accessible to guests in wheelchairs.
Are pets allowed in the hotel?
Pets alongside their owners are welcomed at our hotels in selected accommodation. As pets we consider only dogs, and no other animals may be kept in the properties. Pets shall have a maximum weight of 8 kg. One pet per guestroom is allowed.
WELLNESS
Do we have to book for the use of the Elixir Fitness Club in advance?
For the use of the indoor swimming pool & the gym, you do not need to make any reservation. It is recommended to book massage treatments as soon as possible in order to guarantee the preferred timing.
Do you have Male Therapists?
We do not have Male therapists at Elixir Fitness Club.
Do you have a Sauna, do I have to book?
We do have 2 sauna rooms in our Elixir Spa no reservation prior is required.
Do you have a Hamam, do I have to book?
We do have 2 hammam rooms in our Elixir Spa no reservation prior is required.
Do you have a gym?
We have a very well-equipped gym.
Do you have a medical facility on the city?
We do have a public hospital, along with an assigned-on call doctor.
KIDS CLUB
Do you have a Grecoland (kid’s club)?
For the period between mid-June to mid-September. We have an indoor playground equipped with toys and materials for creative activities, the playground is not a Grecoland.
What age is allowed in the kid’s club?
Children between ages of 04 – 12 years old will have complimentary access to the kid’s club. Children who are 3-years old and below will also have access to the kid‘s club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below.
Is it possible to book babysitting service?
Babysitting service can be booked with the below prices and terms and conditions.
Prices
Normal hours (8am – Midnight): € 25 per hour
Extended hours (Midnight – 2:00am): € 40 per hour
Pricing is subject to 24% government tax.
• Guests are required to book baby-sitting services 24-hours in advance, and they may do so via the reception staff.
• All bookings are for a minimum of 1 hour and follow with 1-hour increments. For example, if the babysitting lasts for 1.30hrs the guest will be charged for 2 hrs.
• If baby-sitting services are required for more than 5 hours, the babysitter can avail one meal from room service which will be charged to the guest.
• For children below the age of 2, we allow one babysitter per child and for children above the age of 2 years, 2 children per babysitter at a time.
• Each babysitter is assigned to a single room.
• Rates and taxes are subject to change without prior notice.
• The babysitter is chosen on best availability. We are not able to guarantee any specific requests such as gender, language.
What is the nearest International Airport to Grecotel Astir * Egnatia?
“Demokritus” International Airport (AXD) is the name of Alexandroupolis international airport.
How far from Alexandroupolis city center and International Airport is the hotel located?
- To Alexandroupolis city center: 1 km (approx. 10 minutes on foot)
- To Alexandroupolis Airport “Demokritus”: 9 km (approx. 10 minutes by car)
What are my transfer options from the airport to the hotel?
Guests staying in Grecotel Astir * Egnatia can book either a private transfer or taxi.
Reservations department would be pleased to assist. E: [email protected]
Furthermore a public transportation bus stop and a taxi station are available in the airport.
What is the weather like in Alexandroupoli?
Please be advised that Alexandroupoli possesses a Mediterranean climate with warm summers and cooler winters. The temperature fluctuates significantly throughout the year. At the peak of summer, it ventures up to a high of 30.7°C in August while in winter it plunges to a low of 4.0°C. Monthly average rainfall varies, with a substantial decrease in the summer months.
Winter in Alexandroupoli is relatively mild compared to many parts of Greece. Although temperatures hit a low of 3.5°C in January, the average high remains a comfortable 10.1°C in December and 8.1°C in January. There is a marked increase in rainfall, typically peaking in January. Snowfall is occasional but usually negligible.
Autumn weather in Alexandroupoli continues to remain pleasant, creating an atmosphere conducive for outdoor activities. September still retains some lingering summer warmth with an average high of 25.3°C. Rainfall begins to increase during this period.
Summer weather in Alexandroupoli is moderately warm and dry. June features an average high of 27°C, which climbs to a sunny 32°C by August. Rainfall is minimal, making these the driest months of the year.
What are the parking options at the hotel?
Free parking area is available in the hotel premises.
What Time Zone is followed in Corfu, Kerkyra Island?
Greece Time is +2 GMT.
BOOKING & PAYMENT
Will I get the same benefits as mentioned on the website offers, if I book directly with the hotel?
You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with the hotel. To contact the hotel directly, please send an email to: [email protected] or call: +30 25510 38000.
What is the payment and cancellation policy of the hotel?
Pre-payment is required to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.
How do I pay for my reservation?
Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.
What are the payment methods while on the area?
Credit card/Debit Card payment as well as Cash payments are accepted on the area. As for credit cards VISA, American Express, MasterCard, Union Pay, Discover, JCB and Diners club are accepted. For Cash payments, Euros (up to 500€ are accepted)
What’s the Climate Crisis Resilience Fee?
It is a new tax for tourists which replaces the previous hotel tax. The tax amount varies by season and accommodation category. It is applied per day and per room. The hotel collects the tax from the guests.
TRANSPORTATION
How can Alexandroupoli city center be reached?
• On foot it takes about 10 – 15 minutes.
• Α shuttle bus service driving around the city of Alexandroupoli two to three times per hour is available (limited number of seats available, the schedule is based on seasonality) starting opposite the hotel entrance.
• Taxi order is available 24/7 at the reception (waiting time from 4 – 6 minutes)
• With a rental car, available option at the concierge desk
DINING AND MEAL PLANS
Are all the restaurants operational?
Depending on seasonality one of “Aesop’s Myths” restaurant or “Vosporos” restaurant is available.
BREAKFAST
Breakfast is celebrated with colorful, lavish buffets, laden with locally grown seasonal produce.
LUNCH & DINNER
The a la cart menu is a collection of favorites: classic traditional flavors and fresh ingredients are used to serve up contemporary food from the Mediterranean with an international touch. Buffet fir lunch & dinner is available during summer period (mid-June to mid-September).
What are the meal options for Children?
Children below 12 years can dine for free at the Tasty Corner (mid-June to mid-September).
Lunch from 12:30 until 14:00
Restaurants have available Kids Menus. Children aged over 12 years old are considered as adults.
Do you have Baby food meal plan?
0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food.
Is there any dress-code for the Restaurants?
We follow a resort-casual dress code during dinner time at our restaurants.
Swimwear and flip-flops are discouraged at our restaurants.
Can we arrange a Private Dinner?
Create and customize your own dining experience, prepared, and served in a location of your choice. Our chefs will be happy to assist with any special meal requirements.
ACCOMMODATION
What are the Check-In and Check-out Hours?
Check-out: 11 AM
Check-in: 3 PM
What should I have with me upon the check in?
Your ID card or Passport and the credit card you have used to book your reservation.
Is it possible to enter my room prior to check-in?
If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.
May I use the Hotel’s Facilities before my check-in or after my check-out?
All the Hotel’s Facilities are available to Grecotel Astir Egnatia guests to be used by the time you arrive in the hotel.
If I arrive before my check-in time, can I drop my bag somewhere?
Astir * Egnatia provides you a luggage area where you can safely store your luggage and personal belongings.
Is it possible to have a confirmed late check out?
A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the hotel shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.
What is the environmental tax am I obligated to pay it?
An environmental fee, defined as Climate Crisis Resilience Fee, of €10,00 per room per night in Astir Alexandroupolis & €7,00 per room per night in Egnatia Grand is applicable by law, payable by the guest directly at the hotel upon check out.
Is it possible to accommodate 2 Children in a Astir Executive Guestroom with private pool?
We can accommodate 1 child and 1 infant in addition to 2 Adults but we cannot accommodate 2 children in addition to 2 adults in a Astri Executive with Private pool.
We can provide 1 x extra bed, 1 x Baby cot and 1 x double bed if twin beds are prior requested or 1 x double bed and 1 x Baby cot.
Children aged over 12 years old are considered as adults.
How much do you charge for an extra child in a room?
Children who are 12 years old and below will be able to stay on complimentary basis. Children aged over 12 years old are considered as adults.
What is the size of the extra bed?
All our extra beds are 1,85 cm in length and 75 cm in width and can accommodate an extra person should the room occupancy allows to be accommodated.
Is it possible to arrange 2 rooms next to each other?
If the booking is made in advance, we can certainly arrange two or more rooms next to each to other or the closest as possible according to the type and availability.
Can you confirm a certain room number or location?
A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.
How far are the rooms in both hotels from the beach?
Rooms are located a few steps away from the main beach.
Can there be twin beds in the Egnatia Deluxe guestrooms Veranda or private Balcony?
No, all the beds of the Egnatia Deluxe Guestrooms are king size.
What’s the difference between Astir Maisonette & the Astιr Familly Maisonette?
The Family Maisonette consists of 2 bedrooms. One of them is located on the rooms main floor and the master bedroom on the loft which is accessible by internal stairs. In the Astir Maisonette, the floor bedroom is replaced by a living room with 2 corner sofas the master bedroom remains at the same place.
Does the hotel provide Iron & Ironing board in the room?
Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.
Ironing Service is also available with an extra charge.
Is there a safety deposit box in the room?
All room types offer a safety deposit box.
What plug adapter do I need to bring with?
The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected, the standard voltage is 220 V.
Is there an exchange office at the reception desk?
No, you may exchange cash notes at the city center in Euros.
Is there an ATM machine in the hotel premises?
No. The closest one is in 400meters.
Is the hotel accessible to Mobility Impaired Guests?
All departments are accessible to guests in wheelchairs.
Are pets allowed in the hotel?
Pets alongside their owners are welcomed at our hotels in selected accommodation. As pets we consider only dogs, and no other animals may be kept in the properties. Pets shall have a maximum weight of 8 kg. One pet per guestroom is allowed.
WELLNESS
Do we have to book for the use of the Elixir Fitness Club in advance?
For the use of the indoor swimming pool & the gym, you do not need to make any reservation. It is recommended to book massage treatments as soon as possible in order to guarantee the preferred timing.
Do you have Male Therapists?
We do not have Male therapists at Elixir Fitness Club.
Do you have a Sauna, do I have to book?
We do have 2 sauna rooms in our Elixir Spa no reservation prior is required.
Do you have a Hamam, do I have to book?
We do have 2 hammam rooms in our Elixir Spa no reservation prior is required.
Do you have a gym?
We have a very well-equipped gym.
Do you have a medical facility on the city?
We do have a public hospital, along with an assigned-on call doctor.
KIDS CLUB
Do you have a Grecoland (kid’s club)?
For the period between mid-June to mid-September. We have an indoor playground equipped with toys and materials for creative activities, the playground is not a Grecoland.
What age is allowed in the kid’s club?
Children between ages of 04 – 12 years old will have complimentary access to the kid’s club. Children who are 3-years old and below will also have access to the kid‘s club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below.
Is it possible to book babysitting service?
Babysitting service can be booked with the below prices and terms and conditions.
Prices
Normal hours (8am – Midnight): € 25 per hour
Extended hours (Midnight – 2:00am): € 40 per hour
Pricing is subject to 24% government tax.
• Guests are required to book baby-sitting services 24-hours in advance, and they may do so via the reception staff.
• All bookings are for a minimum of 1 hour and follow with 1-hour increments. For example, if the babysitting lasts for 1.30hrs the guest will be charged for 2 hrs.
• If baby-sitting services are required for more than 5 hours, the babysitter can avail one meal from room service which will be charged to the guest.
• For children below the age of 2, we allow one babysitter per child and for children above the age of 2 years, 2 children per babysitter at a time.
• Each babysitter is assigned to a single room.
• Rates and taxes are subject to change without prior notice.
• The babysitter is chosen on best availability. We are not able to guarantee any specific requests such as gender, language.